FNB Community Advisor

As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB's standards. Now's the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.Deliver an excellent customer experience aligned to Balanced Scorecard service standardsComply with governance, legislative, and audit requirements Qualification & Experience Requirement 1-3 years of experience in customer facing environments, service delivery, or client support within financial services You will be an ideal candidate if you possess the following: and an ability to engage diverse customer needsExcellent communication and relationship building skills Ability to identify sales opportunities and support portfolio growthA customer facing role within the FNB Points of Presence networkEthical, compliant, and aligned to governance requirements All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .