Floor Managers JHB Premium Hospitality Group

An expanding hospitality group is seeking high-energy, professional FLOOR MANAGERS to join their teams in Bryanston and Parkhurst. The group requires leaders who thrive in high-volume, premium environments and are committed to maintaining world-class service standards.

The Floor Manager is the heartbeat of the restaurant during service. This role requires a constant presence on the floor, overseeing the flow of the dining room, coordinating between the kitchen and front of house, and ensuring every guest receives attentive, personalized service. It is a hands on leadership position focused on operational fluidity and staff performance.

• Service Leadership: Lead the floor team during busy shifts to ensure seamless service delivery and guest satisfaction.
• Staff Coordination: Supervise waitstaff, runners, and hostesses, ensuring all sections are managed efficiently.
• Guest Experience: Handle guest inquiries and feedback in real-time with professionalism and a "guest-first" attitude.
• Operational Standards: Enforce strict adherence to grooming, service protocols, and health and safety regulations.
• Opening/Closing: Manage daily opening and closing procedures, including cash ups and shift handovers.
• Training: Assist in the ongoing coaching and development of the floor team to maintain high service standards.

• Experience: A minimum of 3 years of experience in a supervisory or floor management role within a high turnover, premium restaurant.
• Skill Set: Strong communication skills and the ability to remain calm and decisive under pressure.
• Passion for Hospitality: A deep understanding of premium service etiquette, specifically within Steakhouse or Mediterranean dining styles.
• Technical Proficiency: Competence in point-of-sale systems (e.g., Gaap, Micros) and table management software.

• ZAR 15-20k CTC - experience depending
• A dynamic work environment with significant opportunities for growth as the group continues its expansion.