Field Technician - Trainee

About Us

The OPTRON Group is a distributor, supporter and integrator of leading technology brands that deliver products and services that connect the physical and digital worlds. Our offerings are built around core technologies in positioning, modelling, connectivity and data analytics which enables customers to improve productivity, quality, safety and sustainability. From purpose-built products to enterprise lifecycle solutions, the software, hardware and services we supply are transforming industries such as mining, construction, agriculture, geospatial and transportation and logistics.

Benefits of Joining the Sitech SA Team

• Exciting opportunities for professional growth and career advancement.
• The opportunity to make a significant impact on the construction industry and contribute to its sustainable development.
• Access to world class training and the opportunity to grow your career across our diverse portfolio of technologies and disciplines.
• SITECH SA has a competitive advantage in that our service offerings are solution orientated and we provide a partnership approach to our customers with ongoing support and business benefit.
• We offer a hybrid work setup, enabling you to plan your work smartly as well as a competitive compensation package that values the skills and experience you bring.

The Opportunity

The Field Technician is responsible for managing the implementation of products and solutions sold to customers as well as taking ownership of reported customer issues and to drive timeous resolution of issues.

Key Responsibilities include: Product Implementation

• Manage all field implementation to deliver products/solutions to customers' satisfaction.
• Ensure final, implemented product/solution is sufficiently tested and implementation is signed off by the customer, and provide documented implementation tests.
• Coordinate and work with the relevant internal individuals/teams to ensure successful implementations.

Field Support

• Drive continuous repairs and maintenance on all implemented products/solutions through regular site visits.
• Resolve any reported product/solution issues or malfunctions through following proper diagnostic/troubleshooting steps, as well as standard procedures and protocols, to identify and understand the problem and provide suitable solutions.
• Continuously provide optimal customer support whether through field visits or telephonic.
• Ask customers targeted questions during telephonic support to identify the root of the problem.
• Talk customers through suitable/applicable steps and actions to resolve issues when providing telephonic support.
• Ensure all product/solution/customer issues are properly logged provide timeous reports and manage own field dispatch schedule.
• Continuously build supportive customer relationships.

Product Training

Provide operator training to customers on all products/solutions implemented or upgraded.

Qualifications, Skills & Experience Required for the Role

• Millwright Qualification - NQF 4 (Trade School)
• Minimum of 1 years proven product/solution implementation and field service/support experience.
• Experience in the Geospatial industry will be an advantage.
• An advanced knowledge of OPTRON Group technologies and solutions will be an advantage.
• Ability to troubleshoot, repair, test and service technical equipment.
• Excellent communication skills (verbal & non-verbal) to provide technical help.
• Understanding of industry/applications/solutions/customer requirements.
• Understanding of solutions implementation and service level support best practice.

Other Requirements

• The successful candidate must have a valid drivers licence. Company vehicle will be provided for use from the office to client sites.
• Must be willing and able to travel extensively internationally (mainly within Africa) and be away from home a regular basis.
• Able to meet the physical demands of the job and operational requirements.

Behavioural Competencies, Attitude and Approach Needed to be Successful

• Respect - have due regard for others & acknowledge our diversity
• Integrity - doing the right thing, even when no-one is watching
• Trust - have a firm belief in the reliability, truth and ability of others
• Ownership - be accountable for our decisions and actions
• Excellence - proudly committed to quality & success
• Balance - work hard, play hard

Remuneration Package

Market related remuneration and benefits

How to Apply for this Position

To apply for this position, please complete the form below or send your detailed CV

• Appointments will be made in line with our Employment Equity goals and targets.
• If you have not received a response to your application within 2 weeks of submitting your CV, you can assume that your application has not been successful.

Apply Now

Please complete the form below to apply for this vacancy. The fields marked with an asterisk are required fields for a vacancy application.

Your Construction Technology Partner

SITECH SA (Pty)Ltd is a subsidiary of the OPTRON Group and part of the worldwide SITECH distribution network - offering consultative advice on Trimble technology solutions, installation, customised training, service and technical support in the civil construction industry.