Field Technician - Junior

Applications are invited for the Field Technician - Junior position to be based in Rustenburg or Koster, North West.

The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks, focusing on standard home or small basic business installations, repairs and surveys.

• Follow set SOP's and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintain project and safety documentation.
• Accurate reporting and updates on work done.
• Ensure all relevant stock is available for the scheduled work.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Complete all SHER and OHS required documentation.
• Fibre troubleshooting: splicing, testing and dome management.
• Wireless troubleshooting: signal testing on CPEs, access points and bandwidth capacity.
• Basic network troubleshooting: IP conflicts, firewall issues and routing issues.
• Installation of VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends or on emergency call outs as required.
• Work at heights: house roofs, telephone/gum poles or large buildings.
• Work in crawl and small spaces for installation purposes.

• Receive daily job cards for new installations.
• Reference job cards for the correct stock needed for the installation.
• Confirm clients' needs are met as indicated on job cards and update Sales or Technical Department to adjust the quote.
• Install fibre and wireless CPEs.
• Run internal and external cable - both fibre and network cables.
• Communicate with the Installation Team Leader to confirm the RF signal is as required on LOS.
• Communicate with the Installation Team Leader to confirm the fibre signal is as required and colour allocations are correct.
• Set up basic access points and network configurations.
• Confirm the client's existing equipment is still working and that the client verifies everything works as it should.
• Upgrade all equipment firmware, clean up and take photos for quality control.
• Follow quality control with your team leader for confirmation once the installation has been completed.
• Complete the installation job card with equipment used, related technical information and photos.
• Inspect the site for possible future problems, take photos and update accordingly.
• Update the ticket with all relevant work done for job card completion and invoicing.

• Confirm issues with client as described on the ticket.
• Troubleshoot fast and sufficiently.
• Identify problems causing fibre or wireless performance issues and determine solutions.
• Communicate cost implications involved with the repair, if any.
• Have knowledge of products and pricing.
• Resolve the issue on site or replace the necessary equipment.
• Confirm with client that the repair has been completed and that the client has tested.
• Ensure the client is satisfied with the work that has been done.
• Follow quality control with your team leader for confirmation once the repair has been completed.
• Inspect the site for possible future problems, take photos and update accordingly.
• Update the ticket with all relevant work done for job card completion and invoicing.

• Remove relevant equipment and clean up.
• Complete the recovery job card with equipment removed.

• 1 year of fibre optic splicing experience.
• 1 year of RF/wireless experience.
• Knowledge of network structures and crimping.
• Previous IT industry experience is advantageous.
• Basic computer skills.
• Customer service experience.
• Basic networking considered an asset.
• Technical training considered an asset - electronics, IT, networking, VoIP, IP cameras etc.
• Experience using FO troubleshooting tools (OTDR, mass fusion splicing, etc.).
• Driver's license.
• Clean driving record.
• Good analytical and problem solving skills.
• Effective planning skills.
• Leadership skills.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors.
• Well versed in fusion splicing machine technique.
• Strong manual dexterity and hand eye coordination.
• Ability to work neatly and accurately.
• Technically minded.
• Ability to work in a physically demanding environment, including but not limited to:
  • carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable reels).
• Self disciplined, motivated and organised.
• Medically fit and able to work at height.

• Grade 12.
• Specialised certifications would be an advantage.

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within four weeks of applying, you should consider yourself unsuccessful for the role.