Field Technician - Junior

Applications are invited for the Field Technician - Junior position to be based in Tshwane.

Purpose of the role: The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks, focusing on standard home or small basic business installations/repairs/surveys.

• Follow set SOPs and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintain project and safety documentation.
• Accurate reporting and updates on work done.
• Ensure all relevant stock is available for scheduled work.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Complete SHER and OHS documentation as required.
• Fibre troubleshooting: splicing, testing, dome management.
• Wireless troubleshooting: signal testing on CPEs, access points and bandwidth capacity.
• Basic network troubleshooting: IP conflicts, firewall issues and routing issues.
• Installation of VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends or on emergency call outs as required.
• Working at heights: house roofs, poles or large buildings.
• Working in crawl and small spaces for installation purposes.

• Receive daily job cards for new installations.
• Reference job cards for correct stock needed for the installation.
• Confirm client needs are met as indicated on job cards; update Sales or Technical Department to adjust quote if needed.
• Install Fibre and Wireless CPEs.
• Run internal and external network and fibre cables.
• Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
• Communicate with Installation Team Leader to confirm Fibre signal and color allocations are correct.
• Basic access point and network setups.
• Setup and verify the client's existing equipment is working; ensure client confirms everything functions as it should.
• Upgrade firmware, clean up, and take photos for quality control.
• Follow quality control with Team Leader for completion confirmation.
• Complete installation job card with equipment used, technical information and photos.
• Inspect site for potential future problems; take photos and update accordingly.
• Update ticket with all relevant work for job card completion and invoicing.

• Confirm issues with client as described on ticket.
• Troubleshoot quickly and effectively.
• Identify problems leading to Fibre or Wireless performance issues and determine solutions.
• Communicate cost implications involved with the repair if any.
• Have knowledge of products and pricing.
• Resolve issues on site or replace necessary equipment.
• Confirm with client that repair is completed and client has tested.
• Ensure client satisfaction with the work.
• Follow quality control with Team Leader for completion confirmation.
• Inspect site for potential future problems; take photos and update accordingly.
• Update ticket with all relevant work for job card completion and invoicing.

• Remove relevant equipment and clean up.
• Complete recovery job card with equipment removed.

• 1 year's Fibre Optic splicing experience.
• 1 year's RF/Wireless experience.
• Knowledge of network structures and crimping.
• Previous IT industry experience advantageous.
• Basic computer skills.
• Customer service experience.
• Basic networking considered an asset.
• Technical training in electronics, IT, networking, VoIP, IP cameras, etc. is an asset.
• Experience using FO troubleshooting tools (e.g., OTDR, Mass Fusion Splicing).
• Driver's license and clean driving record.
• Good analytical and problem-solving skills.
• Effective planning skills and leadership abilities.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors.
• Well versed in fusion splicing machine technique.
• Strong manual dexterity and hand-eye coordination.
• Ability to work neatly and accurately; technically minded.
• Ability to work in a physically demanding environment (e.g., carry, lift and handle heavy equipment; work at heights).
• Self-disciplined, motivated and organized.
• Medically fit and able to work at height.

• Grade 12.
• Specialized certifications are an advantage.

• Preference will be given to Previously Disadvantaged Individual candidates in line with the Employment Equity Plan.
• Submission of your CV provides consent for processing your personal information for the purpose of processing your application. Please refer to the Privacy Policy on our website for details.
• If you do not hear back within 4 weeks of applying, please consider your application unsuccessful.