Emergency Resource Officer (Call Taker)

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Closing date: 08/05/2026
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 69051
Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

To receive and prioritize emergency & non-emergency telephone calls from the public by dispatching the relevant emergency service providers.

To deliver world class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone.

• Answer and transfer incoming calls
• Basic contact centre administration
• Serving all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.

None specified.

2 years in omnichannel customer service contact centre environment within healthcare or emergency services.

Desired: 1-3 years dispatching in an EMS contact centre.

• Dispatching of vehicles
• Emergency Care
• Typing Skills
• English language (written and verbal)
• Geographical locations
• Telephonic and email etiquette
• Analysing
• Deciding and initiating action
• Communication Skills - Verbal and Written

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

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