Electrical Support Specialist

We are looking for a motivated Electrical Support Specialist to provide expert assistance for electrical products and systems. This role involves electrical fault-finding, testing and repairs and helping customers troubleshoot issues ensuring smooth operation of electrical equipment. The ideal candidate has hands-on experience with electrical systems, excellent communication skills, and a customer-focused attitude.

• Basic knowledge of electrical systems, circuits, and devices.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work under pressure and manage multiple support requests.
• Willingness to occasionally travel for on-site support

• Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components.
• Respond to customer inquiries via phone, email, or WhatsApp regarding electrical products and equipment.
• Guide customers through installation, operation, and maintenance procedures.
• Document customer issues, resolutions, and service reports accurately in the support system.
• Escalate technical problems to engineering or field teams when necessary.
• Ensure Freshdesk is continuously up to date.
• Maintain up-to-date knowledge of company products, features, and industry standards.
• Provide basic training or guidance to customers on product usage and safety.
• Create detailed electrical drawings to support panel design and production.
• Provide accurate and timely quotations for custom panels and non-standard product requests.
• Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks.

• Diploma/degree in Electrical and/or completed your Trade Test.
• 3+ years' experience in the electrical field.
• Prior experience in technical support, customer service, or field support in the electrical industry is a plus.
• Familiarity with industrial electrical equipment, automation devices, or control panels.
• Knowledge of safety standards and basic troubleshooting tools