DTS Services Consultant (Senior)

The Services Consultant role aims to provide holistic customer champion services to clients, focusing on day-to-day support queries, strategic workflow advisory, system champion tasks such as staging of development and implementation work as well as facilitating reporting and BI requirements of the client.

• Provide technical guidance to clients on system/workflow best practices.
• Assist staff with troubleshooting client-specific logs.
• Handle and escalate customer requests, complaints and feedback and provide appropriate solutions.
• Follow up with clients to ensure the resolution of issues in a timely manner.
• Keep accurate records of customer interactions.
• Follow communication procedures, guidelines and policies outlined by Atom DTS.
• Accurately translate client requirements into usable specifications for the development team, by mapping out applicable business processes to be absorbed into the systems.
• Ensure that support logs are accurate and thoroughly documented.
• Instill a sense of confidence in clients that a high level of service will always be delivered.
• Support the team leader to ensure that all log inquiries/requests are followed up and that Atom DTS produces a high-quality of service delivery.
• Take responsibility for the timely communication, to the team lead, of any risks and issues as they develop.

• Strong technology inclination.
• Intensive troubleshooting knowledge.
• Ability to effectively prioritise workload.
• Ability to work accurately and be detailed orientated.
• Must thrive in a team environment and have good written and verbal communication skills.
• Excellent task and time management skills.
• Ability to work independently and under pressure.
• Be able to go the extra mile to assist clients.

• Matric.
• A background in the fruit industry is a plus.