Driller Tooling Technician

At Veracio, we're unlocking the value and utility of scarce resources, and it all starts with the orebody. Whether that's unlocking hard to find minerals that are critical for a sustainable future, or liberating time through the automation workflows from exploration through to production geoscience, or the workforce, with cloud connected systems keeping the world's brightest minds at your fingertips. It's through a fusion of science and technology that we're helping miners leverage their orebody knowledge to realize more opportunities while mitigating the social and environmental impact of their decisions.

The Driller Tooling Technician supports our growing business and evolving technology platforms. This position requires strong technical and problem solving skills, solid administrative capabilities, and a keen interest in contributing to both customer facing and internal operational success. The position prioritizes driller tooling operational support in the field in addition to administrative support in fleet tracking, maintenance and invoicing. This position also serves as a key technical support contact for products, both remotely and on site for our customers when needed.

International travel can be expected with 1-2 week deployments on customer sites.

• Provide Tier 1 remote and on site technical support to customers and understand when to escalate to tier 2.
• Troubleshoot hardware, software, and system related issues within the driller tooling product portfolio.
• Support implementation, updates, and maintenance of the customer Strata environments.
• Collaborate with product and technical teams to resolve system issues and suggest improvements.
• Assist with shipping and warehouse activities.
• Track the fleet in EZ rent and ensure timely documentation and accuracy.
• Maintain accurate records and reports related to operations and support activities.
• Provide general administrative support to the operations team.
• Contribute insights to improve internal systems and user experience.
• Perform equipment repairs and calibration checks per the relevant SOP.
• Support the R&D team as necessary with Driller Tooling related projects.
• Ensure stocking levels of parts and equipment are adequate to support future needs.

• Strong technical, mechanical, and troubleshooting abilities.
• Demonstrated mechanical aptitude with the ability to diagnose, repair, and maintain field equipment and tooling.
• Experience supporting hardware, software, and integrated systems.
• Demonstrated administrative accuracy and attention to detail.
• Ability to manage records, reports, and asset tracking systems effectively.
• Strong communication and customer support skills.
• Ability to work independently in field environments and collaboratively across teams.
• Willingness and ability to travel internationally for customer deployments.

• Grade 12 / National Senior Certificate (Matric) or equivalent is required. A recognised trade certificate, TVET college qualification, or other relevant post school qualification in a technical discipline is preferred.

At Veracio, we are redefining the future of geological data-empowering mining and exploration teams with the accuracy, speed, and confidence needed to make smarter decisions. Since 2009, we've pioneered core scanning innovation and continue to lead the industry through advanced technologies, deep scientific expertise, and global support. Veracio leverages artificial intelligence and advanced analytics to accelerate real time decision making and significantly lower the cost of mineral exploration. Bringing together over 100 years of heritage in mining equipment, tooling and services with a passion for cutting edge science and technology. A passion that's purpose built to challenge the status quo and encourage miners all over the world to think with a bigger vision, work with smarter data and strive to achieve a smaller footprint.

Auto req ID: 16689BR

Job Code: 370001 Technician 1.10.Hourly

Business Line: Geological Data Services

Company: Veracio

Country: South Africa