Director of Operations - Online Gaming

# Director of Operations - Online Gaming # Location: South Africa Salary: Attractive package available Ref: 38704 Director of Operations - Online Gaming Role Overview The Director of Operations - Online Gaming is a senior leadership role responsible for driving operational excellence, commercial performance, and regulatory compliance across Peermont's online gaming division. This is a high-impact position with a defined pathway to General Manager within 12-18 months, based on performance.The role requires a proven operator with strong commercial acumen and leadership capability to build and scale a competitive online gaming business in the South African market. Key Responsibilities Leadership & Strategy Lead and develop functional heads, building a high-performing, accountable leadership team. Contribute to executive and board-level strategy, positioning online gaming as a key business unit. Develop the commercial and strategic capability to transition into the General Manager role. Operations Management Oversee day-to-day operations across sportsbook and casino verticals, ensuring performance, uptime, and player experience. Own operational KPIs, reporting, and performance reviews. Drive continuous improvement across all operational functions. Customer Experience & VIP Lead customer service strategy, ensuring high-quality support, fast response times, and strong resolution processes. Monitor satisfaction metrics and implement improvements based on insights. Oversee VIP programme, balancing premium service with commercial sustainability. Engage directly with high-value players where appropriate. Compliance & Risk Ensure full compliance with South African gaming regulations and licensing requirements. Lead responsible gambling initiatives and maintain regulator relationships. Oversee fraud, risk, and AML frameworks, ensuring effective detection, mitigation, and reporting. Balance risk management with customer experience and commercial performance. Payments Manage payment operations, ensuring fast, secure, and reliable deposit/withdrawal processes. Oversee payment providers, optimise performance, and manage commercial terms. Monitor transaction data to improve conversion and reduce failures. Experience & Qualifications Essential: 10+ years in online gaming operations, including senior leadership experience. Strong knowledge of sportsbook and/or casino operations at scale. Experience in regulated markets (compliance, licensing, responsible gambling). Proven leadership and team development capability. Strong analytical and commercial decision-making skills. Eligibility to work in South Africa. Desirable: Experience in African or emerging markets. Exposure to both online and land-based gaming. Familiarity with South African regulatory frameworks.