Dialer & Omnichannel Strategy Lead (AI & Analytics)

A reputable client in the legal collections industry is seeking a highly strategic and analytical Dialler Manager to manage and optimise dialler campaigns in Pietermaritzburg. This role involves designing omnichannel strategies, developing AI agents, and leading performance reviews while ensuring compliance with legal requirements. Candidates should have proven experience in managing both outbound and inbound dialler campaigns, strong analytical skills, and previous leadership experience. This position offers a challenging yet rewarding opportunity in a fast-paced environment.