Dental Receptionist

Our client is seeking 2 experienced Dental Receptionists to join the Port Elizabeth team.

• Greet patients professionally and create a warm, welcoming environment
• Manage patient check-ins and check-outs
• Handle patient queries in person, telephonically, and via email
• Maintain patient confidentiality at all times in line with POPIA
• Schedule, confirm, and manage patient appointments
• Manage cancellations and rescheduling efficiently
• Coordinate dentist and hygienist diaries to optimise chair time
• Send appointment reminders and follow-ups
• Maintain accurate patient records and filing systems
• Capture patient details on dental practice management systems
• Handle medical aid claims, quotations, and pre-authorisations
• Process invoices, receipts, and daily cash-ups
• Assist with month-end administration where required
• Verify patient medical aid details and benefits
• Submit medical aid claims electronically
• Follow up on outstanding payments and rejected claims
• Provide patients with clear explanations of accounts and treatment costs

• Grade 12
• Previous experience as a Dental Receptionist (minimum 2-3 years preferred)
• Experience working with dental or medical practice management systems (e.g. GoodX, Elixir, DentiMax, etc.)
• Medical aid billing and claims experience