Customer Service Representatives

Location: Johannesburg As a Customer Service Representative based in Johannesburg, you will play a pivotal role in delivering exceptional service and operational excellence to Stryker's customers across South Africa. Acting as a key point of contact before and after product transactions, you will ensure seamless coordination between customers, commercial teams, logistics, finance, and service functions.Mentor and support junior Customer Service Representatives, assisting supervisors with task coordination when required.Professional working proficiency in EnglishMinimum 5 years' experience in customer service or a related operational field Excellent understanding of customer service process flows and documentation practices Advanced knowledge of MS Excel, MS Outlook, MS Word, and internet tools Good ERP system knowledge Ability to work independently, prioritize workload, and make sound operational decisions Strong problem-solving skills and ability to remain calm under pressure Tertiary education (college or university degree) or currently studying toward a qualification Experience in business process analysis Experience in reverse logistics or consignment-based industries (e.g., medical device or healthcare markets) Please note : In this role, you will report to the Supervisor, Customer Service . we have nine openings available for the same role in Johannesburg