Customer Service Manager

Department: Sales / Marketing

Employment Type: Permanent

Location: SA - Johannesburg

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come. Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.

Join us to create a better future while growing professionally in a supportive environment!

MOVE FORWARD WITH US

• Lead and oversee the internal sales department to ensure service levels and customer relations are enhanced and maintained as per Franklin key factors of success.
• Allocate work to and coordinate the activities of the Internal Sales Staff to ensure adequate output of work is maintained.
• Address and resolve more complex queries related to sales orders and deliveries.
• Approve and release credit authorizations on JDE. Ensure effective administration and operational efficiency of the Internal Sales Department.
• Manage the order book to ensure accurate and timely processing of orders.
• Provide support to the external sales team to enhance overall sales performance.
• Oversee the management of the FMI stock to ensure optimal inventory levels.
• Ensure that all internal sales staff are measured on order throughput and follow-through.

If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.

Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.

Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Grade 12

Post grade 12 Diploma will be an advantage.

Minimum 5 years' experience needed in the Pump industry, alternatively in a technical environment.

Don't feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.

FE provides many opportunities to learn and grow through development opportunities such as training & development, mentorship, leadership programs, and more! We offer competitive salaries and comprehensive benefits!