Customer Service Agent - JHB

NUTUN isseekinga detail-oriented, empathetic Customer ServiceAgentto support our members. You will be the first point of contact for inquiries relatedto accounts, products, and services, providing clear,accurate, and supportive communication to ensure members feel informed and empowered.

NB: Please note that this is a night shift role.

• Grade 12/Matric.
• 2+ years of work experience in an international call centre campaign.
• Willingness to work night shift.
• Good written and verbal communication (neutral accent).
• Knowledge of the function, process, and systems.
• Knowledge of the function and process in a Call Centre Environment.
• Proficiency in MS Office (Advantageous).
• Experience in working with targets and tight deadlines.
• Relationship Management.
• Knowledge of relevant legislative requirements.

• Respond to incoming member inquiries via phone, chat, or email in a timelyand professional manner.
• Provideaccurateinformation and troubleshoot issues related to account access, personal information updates, credit report details, and product features.
• Escalate complex issues to theappropriate departmentor team when necessary, following established protocols.
• Maintain a deep understanding of NUTUN's tools, services, and policies to ensure up-to-date andaccurateinformation is provided.
• Handle sensitive personal and financial information with care and confidentiality.
• Document all interactions clearly in the system for tracking and quality assurance.
• Meet individual and team KPIs (e.g., response time, resolution rate, member satisfaction (CSAT .
• Actively contribute to a positive team environment and suggest process improvements where applicable

• Deadline driven.
• Stress Tolerance.
• Accountable.
• Team Player.
• Problem Solving.
• Achieving personal work goals and objectives.
• Cope well with pressure and setback.
• Follow instructions and procedures.