Customer Experience & Insights Lead

A major financial service provider in Cape Town is seeking a Customer Experience Manager to lead its research and insights function. The ideal candidate will be responsible for managing customer research projects and collaborating with teams to enhance the customer journey. With 6-8 years of relevant experience and strong leadership skills, the selected candidate will play a critical role in driving customer strategy while overseeing a dedicated team. This position is a full-time opportunity, focusing on delivering high-impact insights that benefit both customers and the business.