CRM Coordinator

At Mukuru, every message matters.

From onboarding to retention, our customer journeys are powered by smart, data-driven communication - and that's where you come in.

We're looking for a detail-oriented and systems-driven CRM Coordinator to help build, test, and launch digital campaigns that reach millions of customers across our platforms.

If you enjoy working behind the scenes to make things run smoothly, love structure, and want to grow in digital marketing and automation - this role is for you.

• Configure and launch automated CRM journeys across digital channels.
• Upload, manage, and validate audience segments.
• Work within CRM platforms to build workflows and campaign logic.

• Perform thorough QA and pre-send testing.
• Ensure campaigns are accurate, compliant, and ready to go live.
• Maintain high standards of precision across all communications.

• Monitor campaign performance and flag any issues or anomalies.
• Assist with reporting and insights to support optimisation.
• Help track engagement, activation, and retention metrics.

• Maintain CRM calendars and lifecycle documentation.
• Ensure campaigns are aligned with timelines and business priorities.
• Support continuous improvement of CRM processes and workflows.

• 1-3 years' experience in CRM, marketing automation, or digital campaigns
• Exposure to CRM tools (e.g. Braze, Salesforce Marketing Cloud, HubSpot or similar)
• Understanding of segmentation and targeting logic
• Strong attention to detail and structured working style
• Comfortable working within systems and workflow builders
• Relevant qualification in Information Systems, Digital, Data, or related field (advantageous)

• Attention to Detail & Accuracy
• Systems Thinking
• Organisation & Planning
• Analytical Thinking
• Collaboration & Communication
• Adaptability & Willingness to Learn

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited - maybe you are just the future Mukurian we need!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS