Contracts Administrator

Job Overview

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Key Responsibilities Team leadership and oversight

• Lead and manage a team of 8 made up of licence administrators, contacts and billing administrators and revenue accountants across 7 entities, providing daily guidance, coaching, and performance support.
• Allocate and prioritise workload to ensure timely completion of tasks across all entities.
• Maintain high standards of accuracy, compliance, and service delivery within the contracts team.
• Familiarity with the terms and conditions for each entity.

Contract Governance & Quality Control

• Review and approve all contract calculations, billing inputs, and contract uploads to ensure accuracy and alignment with sales orders.
• Approve refunds, cancellations and credit requests in accordance with internal governance and compliance frameworks.
• Ensure all contracts are processed in line with business policies, pricing approvals, and audit requirements.
• Oversee accurate and timely billing across all entities, ensuring consistency with contracted terms, sales orders, and customer agreements.
• Validate and consolidate project customer billing, ensuring correct categorisation and alignment with revenue structures.
• Monitor and resolve discrepancies, errors, or irregularities before invoicing.

Compliance & Risk Management

• Ensure data integrity and compliance with internal controls, regulatory requirements, and audit processes.
• Identify potential contractual, commercial, or billing risks and escalates appropriately.
• Maintain high-quality documentation for audit readiness.

Contract Lifecycle Support

• Oversee and verify annual price escalations, ensuring they are applied correctly and communicated to relevant stakeholders.
• Support renewals, amendments, and contract changes, ensuring all updates are accurately captured.
• Consolidate customer accounts where required to ensure streamlined and accurate billing.

Stakeholder Collaboration

• Work closely with Sales, Finance, Legal, and Operations to resolve contract queries and ensure alignment across functions.
• Provide reporting, insights, and feedback to management on contract performance, team productivity, and risk areas.
• Drive improvements in contract processes, templates, and workflows to enhance efficiency and reduce errors.
• Support team training, development, and knowledge sharing to elevate capability and performance.
• Attending to journal entries and supporting documents.
• Ad hoc finance duties as and when required.

Skills, Knowledge and Experience

• Strong understanding of commercial contracts, pricing, SLAs and billing structures.
• Proficiency in contract lifecycle processes and ERP/billing systems.
• Ability to interpret contract terms, pricing models and escalations.
• Strong numerical, analytical, and data validation skills.
• Knowledge of compliance, audit principles and revenue assurance practices.
• Strong people management and coaching skills.
• Ability to manage performance, productivity and team morale.
• Excellent communication and conflict resolution skills.
• Strong decision making and problem solving abilities.
• High attention to detail and accuracy.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Customer focused and solutions driven mindset.
• Accountability, integrity and high work ethic.

Requirements

• Accounting qualification or equivalent is essential.
• Excellent interpersonal skills.
• Team player.
• Experience leading a team or supervising staff.
• Strong understanding of audit, compliance and governance processes.

Role Impact

This position directly influences revenue accuracy, customer satisfaction, audit outcomes and risk mitigation. A strong Contracts Team Leader ensures that the business operates with high levels of contract integrity, billing quality and compliance - ultimately supporting financial stability and organisational growth.

Remuneration

• The salary and package are commensurate with the role and experience.

Company Info

You may have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams.

Commitment to Diversity

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity and inclusion are integral to our company and culture. We recognise the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

Application Encouragement

Research shows that women and other under represented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms and we encourage you to apply even if you do not meet every criterion. If you are passionate about this role and believe you have the right mindset and transferable skills, we would love to hear from you!