Continuous Improvement Specialist

Supply Chain Technology Solutions

Process Optimization and Continuous Improvement

Operations Executive

The purpose of a Continuous Improvement Specialist is to drive continuous improvement initiatives across supply chain technology deliverables and operations by optimising processes, improving system utilisation, and embedding a culture of data driven decision making. The role focuses on delivering measurable efficiency, cost, service, and performance improvements.

• Drive operational efficiency and process standardisation.
• Support digital transformation and system optimisation.
• Improve customer and stakeholder experience.
• Embed continuous improvement capability across teams.

Supply Chain operations, technology & systems teams and data & analytics teams.

Customers, platform vendors, suppliers, project teams, and end users.

• Operational: Improved Process Efficiency
  • Analyse end to end supply chain processes to identify inefficiencies.
  • Facilitate process redesign workshops with cross functional teams.
  • Implement approved process improvements and track benefits realised.
• Standardised Processes:
  • Develop and maintain SOPs and process documentation.
  • Ensure alignment of processes across business units.
  • Train teams on standardised processes and best practices.
• Optimised System Utilisation:
  • Assess system usage and identify under utilised functionality.
  • Work with technology teams to enhance system configuration.
  • Support user adoption through training and change initiatives.
• Cost and Waste Reduction:
  • Apply CI tools to eliminate waste and non value adding activities.
  • Identify cost saving opportunities through process optimisation.
  • Monitor cost reduction initiatives and report savings.
• Performance Measurement and Reporting:
  • Define and maintain KPIs and performance dashboards.
  • Analyse operational data to identify improvement opportunities.
  • Provide regular performance insights to management.

• Supply chain operations
• Continuous improvement methodologies
• Process engineering
• Change management
• Performance analytics

• Process mapping
• KPI development
• ERP and supply chain systems exposure
• Data analysis tools
• Project management

• Integrity
• Sense of urgency
• Accountable
• Accurate
• Proactive
• Passionate
• Interpersonal sensitivity
• Lead by example
• Respect
• Trustworthy
• Teamwork
• Motivated

• Bachelor's degree in Supply Chain, Engineering, Operations, or related field.
• 4+ years' experience in continuous improvement or operational excellence roles, with at least 1 year in a supervisory or mid management capacity.