Consultant, Risk Execution
Job Description
Business Segment: Personal & Private Banking
Location: ZA, GP, Roodepoort, Ellis Street 4
To monitor and evaluate customer interactions through any channel or medium within the relevant Contact Centre for adherence to the Risk Execution frameworks. To gather all monitored information and compile into logical reports and provide analysed feedback to relevant stakeholders with the view to provide trends and insight on how to improve quality and proactively mitigate risks in their environment.
Qualifications- Completed Matric
- RE (Regulatory Examination)
- NQF Level 5 - Higher Certificates
- FAIS Compliant
- 5 years' experience in Sales Call centre experience
- Product Knowledge: Commercial Insurance
- General Insurance knowledge (Corporate and Business Insurance)
- 2 years' experience in Quality Assurance