Collections Team Lead: Coach & Performance Driver

A leading retail company is seeking a Team Leader for its collections call centre, based in Durban. The successful candidate will manage a team of collections agents to ensure they achieve key performance targets while delivering outstanding customer experiences. Responsibilities include fostering a positive team culture, compliance with regulations, and reporting on performance metrics. Ideal candidates will have experience in debt collections, leadership roles, and familiarity with relevant legislation. This position offers an opportunity to drive operational excellence and mentor a dedicated team.