Club General Manager - Gauteng Province

Your Purpose

• Do the best work of your life by enabling experiences that help people live an active life
• This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.

Your Duties and Responsibilities

• Financial Management
  • Ensuring that the club operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
  • Manage club operating expenses through P&L management.
  • Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)
• Facility Management
  • Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
  • Manage and oversee maintenance and utilities effectiveness and costs.
  • Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.
• People Management
  • Responsible for the recruitment, development, and training of staff.
  • Ensure all information is communicated effectively to all club staff.
  • Implement and ensure the adherence to required policies, procedures, and systems.
  • Implement and ensure affective management of performance across departments.
  • Implement and ensure the adherence to required IR policies and procedures.
• Service Experience
  • Ensure our members experience exceptional service within our facility.
  • Implement and sustain a strong member focus.
  • Provide solutions to members on queries and complaints in line with the company policy.
  • Ensure excellent customer service according to the brand standards.
• Competitor Analysis
  • Understand how to mitigate competitor risk.
  • Conduct regular analysis of the competitor landscape.
  • Notify senior management of potential risk.

We can't live without

• Matric or equivalent NQF level 4 is essential.
• Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
• Must have successfully completed the internal Learn to Fly programme.
• Must be financially proficient and have a good financial acumen.
• Must have a business owner approach.
• Must have a solid understanding of the market, with good insight into the competition.
• Must be able to manage multiple priorities.
• Good customer relations and interpersonal skills.
• A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
• Proven track record working within an ever changing and pressurized environment.

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people's lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)