Clinical Nurse Leader - CNL

Ensure adequate nursing resources, nursing hours aligned to acuities and skill mix to execute prescribed treatment plans in accordance with the Incorporated Practice (INC) administration agreement. Ensure duty rosters and electronic clocking is maintained and signed off on a weekly/monthly basis for nursing agency and permanent staff. Ensure availability of all medical and non-medical consumables in accordance with the procurement policies and procedures. Ensure effective management and recording of schedule 5 - 6 drug registers in accordance with legislation. Manage and ensure correct patient data and records on the Electronic Healthcare Record and all manual and electronic platforms. Ensure POPIA compliance. Record and manage maintenance of medical equipment and ensure services are done as per the relevant SOP's and equipment requirements. Implement and ensure compliance to systems, standard operating procedures and policies within the clinical areas according to and legislation. Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate, document and record nursing care in the unit according to the execution of the prescribed treatment plan. Ensure communication and interaction with patient, family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary. Ensure communication between nursing staff, Health professionals, management and unit to eliminate patient care problems / issues. Ensure that all nursing staff provides a quality customer care service enhancing the patient journey and experience within the area of responsibility according to their scope of practice. Ensure accurate medication administration, compliance to Safe medication administration SOP and oversee activities to ensure the elimination of medication administration errors. Ensure that protocols of professionals are always adhered to and aligned to the relevant clinical scope of practice, policies, and procedures as well as legislative body requirements. Assist and support clinic reception and all clinical departments as and when required with clinical related tasks. Investigate and report to National and Regional teams all near misses and negative clinical incidents and ensure appropriate root cause analysis, remedial actions and capturing on Incident Management System (IMS). Ensuring the basic principles of infection prevention and all standard precautions are adhered to; ensure a safe, clean hygienic clinic environment, adherence to correct linen and HCRW management. Ensure staff is trained on the Quadruple aim, nursing quality objectives and quality improvement opportunities to support the monitoring of nursing quality indicators and clinical outcomes. Assume responsibility for own personal and professional development. Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager. Formulate action steps to close the gap between the ideal and actual state of competence Pursue self - development in one or both of the following areas: Share knowledge with relevant team members. Follow agreed upon (authorised) action steps until desired competence is achieved. Be punctual and behave appropriately to the business environment Meet deadlines. Keep up to date with Netcare 's evolving policies and procedures. Ongoing Customers satisfaction according to set standards. Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction. Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback. The Clinical Nurse Leader to participate in Clinic Management meetings and other related forums e.g., GP and dental meetings, Clinical Nurse Leader meetings, Community forums etc. Ensure that all nursing staff provides person centred health and care to all our patients and other stakeholders to ensure complete stakeholder/customer satisfaction. Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required. Attend to and record all stakeholder/customer clinical complaints and escalate where required to line manager. Timeously intervene, investigate and rectify all customer clinical related complaints and provide appropriate feedback to relevant stakeholders. Maintain patient safety, dignity and confidentiality. Ensure and manage patient flow in the nursing department to minimise waiting periods. Originating action to improve existing work processes and conditions for improved quality of outputs, improved clinical governance, reduce risks and ensure compliance in line with scope of practice and policies. Ensure that all nursing staff are trained and signed off according to relevant training matrix, competent and effectively perform their daily tasks aligned to the Job description. Ensure staff are up to date with relevant quality review tools, latest clinical and other processes, and procedures (SOP's), and compliance training is completed. Ensure all human resources and other relevant Company policies and procedures are trained and adhered to. Communicate, provide training and implement new and revised policies and procedures in impacted departments. Ensure all staff, including agency staff, are appropriately registered with the relevant governing body. Ensure all staff provides evidence of adherence to minimum requirements of Continues Professional Development (CPD) according to relevant governing body. Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care according to needs, skills and tasks required. Ensure adequate nursing resources to cope with emergencies. 1 - 2 Years' experience in a leadership role 5 Years' clinical experience post qualification Computer proficiency in relevant packages (Microsoft Office). Good verbal and interpersonal communication skills Ability to work well under pressure and to maintain effectiveness during changing conditions. Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships. Excellent planning, organizing and control / follow-up skills are essential. Must be customer care oriented. Must be able to use initiative We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity.The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing. Our recruitment process typically follows the following steps: Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview. Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks. Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate