Client Service Clerk - Stable Insurance Career Growth

If you are searching for a stable and rewarding job in the insurance sector, AVBOB Mutual Assurance Society is currently recruiting for a Senior Clerk: Client Service Centre position in Cape Town. This opportunity is ideal for candidates with strong administrative and customer service skills.

• Location: Cape Town CBD, South Africa
• Job Type: Permanent
• Salary: Market-related

This role focuses on delivering excellent customer service while supporting the daily operations of the client service centre.

As a Senior Clerk at AVBOB, your duties will include:

• Providing front desk and reception services to clients
• Assisting walk-in customers with queries and directing them accordingly
• Handling policy administration, claims, and premium-related tasks
• Managing cash transactions, including collections and refunds
• Preparing daily banking and financial records
• Communicating processes, delays, and system updates to clients
• Referring potential new business opportunities to consultants
• Handling customer complaints and identifying possible fraud cases
• Compiling weekly and monthly reports
• Performing general office and administrative duties

To qualify for this AVBOB vacancy, applicants must meet the following requirements:

• Grade 12 (Matric certificate)
• FAIS accreditation (Category B - Long-Term Insurance credits)
• Compliance with FAIS "Fit and Proper" requirements

Additional FAIS requirements may apply depending on your experience and entry date into the financial services industry.

Successful candidates should demonstrate:

• Strong customer service and communication skills
• Good administrative and organizational abilities
• High attention to detail and accuracy
• Ability to manage financial transactions responsibly
• Problem-solving and conflict resolution skills
• Ability to work well under pressure in a client-facing environment

AVBOB offers employees:

• Stability within a well-established and reputable insurance company
• Opportunities for career growth and professional development
• Exposure to financial services and client relations
• A supportive and structured working environment

To apply for this AVBOB Senior Clerk vacancy, ensure you have the following:

• Updated CV
• Certified copy of your ID
• Matric certificate
• Relevant qualifications and FAIS certification

Disclaimer:Government Vacancies SA is not the organization calling for applications. For any inquiries, please contact the official organization directly. Please do not send your applications to GV, as we are unable to process them. Due to the high volume of emails, we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.

Government Vacancies (GV) Staff is a group of writers responsible for adding new updates on our platform, posting of latest careers and internships available in South Africa.

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