Claims Specialist

Are you the one people call when things go wrong because you always find the right answer? Do you love solving complex claims, uncovering the real story, and delivering fair outcomes?

If yes this role is made for you.

Step into a dynamic role where you'll handle Accidental Damage claims, drive successful Recoveries, and manage Third Party liability all while making a real impact on customer experience and business outcomes. Here, you won't just process claims. You'll own them, investigate them, and deliver resolutions that count.

• Own a diverse portfolio of AD, third party, and recovery claims
• Assess liability, validate evidence & analyse claim circumstances
• Engage confidently with customers, insurers & stakeholders
• Drive recoveries and negotiate outcomes that maximise value
• Handle complex queries and complaints with professionalism
• Keep accurate, compliant and detailed case notes
• Deliver fair, fast, and high quality decisions

• Matric /NQF Level 4 equivalent
• 1-3 years relevant experience in insurance

• Strong insurance background (motor insurance a big win)
• Experience with AD claims, third party liability and/or recoveries
• Brilliant communication & negotiation skills
• A sharp investigative mindset
• Confidence handling inbound & outbound calls
• Ability to work under pressure and meet SLAs
• Solid Microsoft Office skills

Benefits designed to help you thrive, personally and professionally.

• Fully covered medical insurance - 100% paid for, because your health comes first
• Performance-based incentives - your hard work = real rewards
• Tenure recognition bonuses - we celebrate your loyalty
• Attendance bonuses - show up, get rewarded
• Monday breakfasts & dignity packs - start the week supported
• Growth & career development programmes - your future is our priority
• A collaborative, positive, people centric culture - a place where you truly belong

At Huntswood, our people are dependable, driven, and collaborative - and our values guide the way we show up for our customers, our colleagues, and our clients. The job holder should be able to demonstrate the following behaviours that bring our values to life:

• Own it - take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create "WoW" moments for your customers every time.

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

• Bring your A game every day.
• Passion is contagious- work every day like it is your first day on the job.

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

"It's not just about what we do, but how we do it - our behaviours are what make us special."