Claims Specialist

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Santam Corporate Property ('SCP') is seeking to hire a Claims Specialist to be based in our offices in Illovo, Johannesburg.

• Management and administration of claims in terms of Corporate Assets, All Risk Property Damage, Mining, and Business Interruption policies
• Management of reinsurance claims (treaty and facultative)
• Appointment and management of external resources, e.g., loss adjuster, attorneys, etc.
• Liaising with / updating co-insurers, brokers, reinsurance brokers, and other stakeholders on claims
• Reporting to management and other interested stakeholders on claims
• Ad hoc tasks

• Minimum of 3 years corporate/commercial property and business interruption claims management experience
• Understanding of corporate/commercial property damage and business interruption policy wordings
• Understanding of treaty and facultative reinsurance claims management
• Matric qualification (suitable tertiary education would be a preference)
• Fully FAIS compliant/able to attain FAIS compliant status within 3 years of joining SCP
• IISA qualification/membership (or to be attained within 2 years of joining SCP)
• Basic understanding of accounting principles
• Attention to detail / analytical thinking
• Solution orientated
• Mathematically astute
• Proficiency in MS Word, Excel and PowerPoint (specific emphasis on Excel data analysis and reporting abilities)
• Excellent workflow management
• Ability to work under pressure
• Excellent interpersonal skills - the ability to work independently and as part of a team
• Interaction, building and maintaining of relationships within the corporate property market

1. Step 1: Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

2. Step 2: Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.

3. Step 3: Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

4. Step 4: Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

5. Step 5: We use a competency interview model. Interview dates will be confirmed via e mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

6. Step 6: Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.

7. Step 7: Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

8. Step 8: You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.