TRAFFIC
Eastern Cape
CLAIMS ASSESSOR - KARIEGA - EASTERN CAPE
Tych Business Solutions
Job Description
KEY RESPONSIBILITIES 
- Assess and validate dealer Warranty and Maintenance Plan, claims in line with brand standards.
- Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
- Monitor and control claim / repair quality and cost through ongoing validation and system based corrections.
- Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
- Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
- Support internal stakeholders through reporting, risk identification and audit activities
- Motor Mechanic/Auto Electrician Trade Certificate
- Master / Diagnostic Technician qualification
- National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.
- Minimum 5-10 years automotive Brand technical work experience and knowledge of Aftersales Service systems and processes.
- Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
- Proven experience engaging with Dealers and Customers in a retail environment
- Self motivated, disciplined, and capable of working independently
- Strong technical, analytical, decision making, and problem solving ability
- Excellent communication skills, professional and diplomatic approach
- Ability to negotiate, manage conflict, and perform under pressure
- Team player with good MS Office skills (Word, Excel, PowerPoint)
About This Role
Career insights for Claims Adjusters, Examiners, and Investigators positions
Salary Benchmark
$75,050/year
Source: O*NET (USD)
Key Skills for This Role
Reading Comprehension
Active Listening
Critical Thinking
Speaking
Judgment and Decision Making
Common Technologies
Claims processing administration and management software
Microsoft Access
Tropics Claims Reserve Management
Zoom
Datanex ClaimTrac
Document management system software
Hyland OnBase Enterprise Content Management
Axonwave Fraud and Abuse Management System
Claims Adjusters, Examiners, and Investigators Insights
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