Claims Assessor

At Volkswagen Group Africa, we are more than a car manufacturer - we are a global mobility company driven by innovation, quality, and our people. With operating sites in Kariega (Uitenhage), Centurion, and Sandton, we combine a proud heritage of engineering excellence with a strong focus on the future. We produce vehicles and mobility solutions that deliver performance, safety, and sustainability.

Claims Assessor - oversee OEM Warranty and Maintenance Plan operations, ensuring dealer claims are accurate, compliant, and cost effective. The role requires adherence to OEM technical standards and a commitment to continuous improvement through analysis and escalation of claim and repair anomalies.

• Assess and validate dealer Warranty and Maintenance Plan claims in line with VW Group brand standards.
• Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
• Monitor and control claim / repair quality and cost through ongoing validation and system based corrections.
• Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
• Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
• Support internal stakeholders through reporting, risk identification and audit activities.

Minimum Qualifications:

• National Diploma or Degree in Mechanical, Electrical Engineering (advantageous).

Work Experience:

• Minimum 5-10 years of VW/AUDI Brand technical work experience and knowledge of VW Group Aftersales Service systems and processes.
• Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively.
• Proven experience engaging with Dealers and Customers in a retail environment.
• Self motivated, disciplined, and capable of working independently.
• Strong technical, analytical, decision making, and problem solving ability.
• Excellent communication skills, professional and diplomatic approach.
• Ability to negotiate, manage conflict, and perform under pressure.
• Team player with good MS Office skills (Word, Excel, PowerPoint).

Volkswagen Group Africa is committed to achieving and sustaining an equitable and representative workforce. In line with our Employment Equity Plan, preference will be given to suitably qualified candidates from designated groups.

Job ID: 24375
Location: ZA
Department: Car dealership and Workshop/ repair
Shift: Full time
Contract type: Unlimited
Remote Working: Up to 20%
Posting Date: 24 Apr 2026