Chief Operating Officer

10963 CM

Christa Mostert

• Strategic Leadership
  • Translate the group's strategic agenda into a focused country business plan, ensuring delivery of long term growth and market leadership.
  • Shape and drive strategic initiatives to strengthen competitive positioning and operational capability.
  • Contribute to multinational strategy and decision making as a member of the executive leadership team.
• Operational & Commercial Performance
  • Lead the end to end operation of the country business, ensuring consistent delivery of operational excellence, brand standards, and customer experience.
  • Own profit and loss and deliver on revenue, margin, and profitability objectives.
  • Drive market expansion, network optimisation, and commercial growth initiatives.
  • Ensure robust governance, compliance, and risk management across all operational areas.
• People & Organisational Leadership
  • Build, develop, and lead a high performing leadership team capable of delivering against strategic and operational goals.
  • Foster a culture of accountability, agility, and performance.
  • Champion leadership development and succession planning to support sustainable growth.
• Stakeholder Engagement
  • Build and maintain strategic relationships with key stakeholders, including government departments, suppliers, regulators, and industry partners.
  • Influence key business decisions and advocate for country specific priorities at the group level.

• 10+ years of senior leadership experience, including broad P&L and operational accountability.
• Proven success in leading a large, complex business, ideally in QSR, retail, or FMCG.
• Demonstrated ability to drive strategic transformation and operational excellence at scale.
• Strong commercial and financial acumen, with a track record of delivering sustainable business performance.
• International or emerging market experience preferred.

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