Chief Operating Officer

Are you a visionary operational leader with a passion for driving efficiency and customer satisfaction within the financial services sector? Our client offers a unique opportunity to shape the future of post-sales insurance operations, focusing on customer services, retentions, and claims management. This role is not just about oversight; it's about pioneering new processes, embracing cutting edge technology, and making a tangible impact on business outcomes through insightful data management. You'll lead a talented team, foster a culture of excellence, and contribute directly to the strategic direction of a thriving organization. If you're ready to make a significant contribution and grow your career in a supportive and innovative environment, this is the role for you.

• Matric / Grade 12 (Standard 10) with University Entrance (NQF4).
• Bachelor's degree in Accounting, Actuarial Science, Business Administration, Insurance, Finance, or a related field.
• Minimum of 8-10 years of experience in insurance operations, with at least 5 years in a managerial or leadership role.
• In-depth knowledge of post-sales insurance processes, including customer service, claims management, and retention strategies.
• Strong understanding of regulatory and compliance requirements in the insurance industry.
• Proven experience in process improvement, operational efficiency, and performance optimization.
• Strong analytical skills with the ability to interpret data and drive informed decision-making.
• Experience in leading cross functional teams and managing large scale operational initiatives.
• Proficiency in insurance related systems and CRM tools.
• Experienced at participating in key partnership management and discussions.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Problem solving mindset with the ability to make data driven decisions.
• Ability to manage multiple priorities in a fast paced environment.
• High level of adaptability and resilience in handling operational challenges.
• Customer centric approach with a focus on service excellence.
• Strong negotiation and stakeholder management skills.
• Ability to influence and drive change within an organization.
• Strategic partnership management skills.