Change Facilitator and e-learning coordinator

Cape Town, South Africa Posted on 05/01/2026

We utilise technology to unlock capacity and higher level thinking. Our interdisciplinary team works with clients to understand their biggest pain points, which initiates a person-centred design process aimed at automating and orchestrating repetitive tasks and creating impactful, real time dashboards. We aim to apply an integral perspective to technology evaluation, digital transformation, low code development and rapid software prototyping.

Why does Both& Digital Transformation exist?

To represent a new level of consciousness in business, by utilising technology to unlock business capacity and higher level thinking.

What does Both& do?

Help the management of dynamic businesses to unlock optimal potential, by:

• Automating repetitive tasks with relevant software
• Working with business users to get rid of their biggest obstacles for success in their role

The purpose of the Change Facilitator role:

As a natural listener, the Change Facilitator plays a key role in empathising with business users on their professional journey during software implementation projects aiming to achieve streamlined work, processes and operational success.

The Change Facilitator meets a person at their level of tech proficiency and creates a safe space to guide them on a path of digital transformation. They create contextual understanding in a safe environment, producing training content and ultimately facilitating sustainable change to achieve improved performance over time.

In addition to working on client digital transformation projects, the Change Facilitator manages change on Both&'s internal continuous improvement journey. By showing others how to work effectively, using digitally enabled tools, Change Facilitators inspire businesses to get future fit.

• High Emotional Intelligence
• Logically formulated, practical view of psychology and learning in the workplace
• Ability to facilitate complex meetings in a clear, outcome orientated manner
• Ability to understand complex topics to simplify appropriately and clearly communicate them with a holistic perspective
• Ability to discern learning style preferences
• Ability to coach / teach
• Skill requirements:
• Interpersonal skills
• Pragmatic problem solving skills
• Exceptional verbal & written communication skills
• Requirements:
• Minimum BCom (Industrial Psychology) or similar degree or diploma
• Completed Design Thinking course will be preferable
• Fast learner
• Polite
• Strong internal locus of control
• Resilient
• Data & logic driven
• Technologically savvy

• Multi-industry exposure
• Work with a balanced team, striving for continuous improvement
• Investment in your personal & professional development
• Be part of a like-minded team on a mission to evolve business
• High responsibility - high freedom environment
• Creative, hybrid (home & co-working) work environment
• Conscious, logic driven work environment (also called an "idea meritocracy")