Certification Program Manager

Oversee the certification process for Payment Facilitators (PF) in the CEMEA region, ensuring projects are well-managed and stakeholders are effectively communicated with.

Facilitate discussions and actions related to risk management, working closely with Risk Managers and Compliance teams to ensure PFs' risk management capabilities are adequately addressed in the certification process.

Serve as the primary liaison between PFs, internal teams, and third-party stakeholders, ensuring smooth communication and understanding of certification requirements.

Collaborate with internal teams to review certification packages for completeness and compliance, providing guidance to PFs on necessary remediation actions.

Handle the contracting process and oversee invoicing related to the certification program, ensuring all necessary agreements and legal documents are in place.

PayFac Certification Program Manager will be a member of the Payfac Partnership team within Client Services CEMEA. This group is responsible for accelerating partnership agenda with non-Fi clients crafting commercial opportunities to sell in Visa Products and solutions, as well as ensure foundational excellence in regard to Visa's Rules and Policies.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Minimum bachelor's degree.
• At least 3+ years of experience in program management, preferably within the payment industry or a high-volume process management environment.
• Demonstrated understanding of risk management principles and their application in a business context.
• Excellent interpersonal, communication, presentation, and organizational skills.
• Proficiency in Microsoft Office applications, especially in handling large volume of data.
• Excellent project management, influencing, and negotiation skills.
• Result-oriented with good problem-solving skills and a sense of urgency.
• Proficiency in contract management to handle agreements and invoicing with Payfacs.
• Effective interpersonal skills to collaborate with cross-functional teams and build productive working relationships.
• Familiarity with technical aspects of payment systems and certifications is beneficial but not mandatory.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.