CASH PROCESSOR (Mthatha)

Responsibilities:

• Receive deposits and update on the applicable systems.
• Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
• Prepare cash on the applicable system.
• Check container/bag for any damages or interferences and report all anomalies to Team Controller.
• Acknowledge container/bag on applicable system.
• Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.
• Prep workstation accurately for effective and efficient note counting.
• Note sorting - sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
• Send rejected notes to the Reject Teller with the PCD cards, deposit slips, and stop loss bag to verify and balance.
• Operator to write a board (client name, date, denominations & number of bundles & operator name) and show it to the camera.
• Balance per deposit.
• Report differences to the Team Controller.
• Fill the production sheet.
• Technician to sign the downtime register on machine breakdowns.
• End of day bundles to be verified by Team Controller.
• Daily balancing/reconciliation by Team Controller.

• Perform a reconciliation of all notes rejected to validate the information.
• Manually check all rejected notes for counterfeits, dye stained, and mutilated notes.
• Perform cash transfers to vaults.
• Perform end of day balancing/reconciliation of all cash received.
• Handle all transactions including shortages and surpluses according to SOPs.

• Check container/bag for damage/tamper, report anomalies to Team Controller.
• Acknowledge container/bag on applicable system.
• All deposits must be kept separate per customer at all times and processed on the same day received by the customer.
• All deposits must be processed and balanced on the applicable system.
• Perform end of day balancing/reconciliation of all cash received.
• All transactions, including shortages and surpluses, must be handled according to SOPs.
• Accurate prepping must be done to enable effective and efficient note counting.

• Process bulk coin deposits in accordance with SBV's policies and procedures.
• Sort and process teller coin transfers.
• Write a board (client name, date, denomination and the operator names) & show it to the camera.
• Receive and verify the money (bins), check the seal, denomination and bin register.
• Count out the bags to balance with the bin page and denomination.
• Cut the bags open to fill the wagon.
• Clear jams on the machines.
• Balance the money per client / deposit.
• Report differences to the Team Controller.
• Perform end of day balance/reconciliation.

• Validate all transactions linked to system integrations as per banks SLA.
• Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer.
• Verify deposit account number to eliminate losses or misposts.
• Escalate system downtime/delayed batches to Team Controller.

• Payroll/ change transactions must be processed in accordance with SLA per customer.
• Report all discrepancies to the Team Controller timeously.
• Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement.
• Payroll entries to be processed within the bank's SLA timeframes.
• Maintain all equipment by reporting any defects on equipment to the Team Controller.
• Obtain bank authorization prior to despatching as per SOP.

• Assist with the accurate packing and unpacking of Bank and ATM cash.
• Manage consumables in line with packing requirements.
• Confirm that the bag and seal numbers are properly recorded.

• Utilize equipment according to Standard Operating Procedures (SOPs), protecting and taking care of company assets, e.g., cleaning of the machines before the shift starts and after the shift ends.

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department's processes and quality management system are at all times in compliance with the standard.
• Support SBV's ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

• Drive the department's values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/concerns to the SME's (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one's portfolio.

• Grade 12 with Math's Literacy.
• Successfully completed SBV Cash Processor training.