Career Opportunities: Team Leader: Hitech (13210)

Requisition ID13210-Posted -Technical Support OB-Air Time Outside Broadcasts-GP - Auckland Park

Report Line : Manager: Hitech Operations and Connectivity

Division : Technology

Position id :

Ensure that the performance management and talent management conforms to best practice within the sector

• DEVELOPMENT AND IMPLEMENTATION OF STRATEGY
• Ensure that the performance management conforms to best practice within the division.
• BUSINESS OPERATIONAL EFFICIENCY
• Ensure optimal utilization of facilities, in order to ensure viability and cost-effectiveness
• Accurate office administration in accordance with instructions and relevant SOP's/procedures
• Effective coordination and scheduling of facilities / resources in accordance with relevant SOP's.
• Responsible for Freelance processing and payments in accordance with SABC policy
• Coordinate projects/productions and logistics arrangements (incl. travelling & accommodation) and provision of accurate information to customers and team members
• Ensure accurate and in-time completion of job cards
• Update records on material management system
• Collect and submit information/ statistics for monthly reports
• Complete records on all project correspondence to be easily retrievable/ accessible
• Ensure total quality control, in order to deliver on agreed technical standards
• Ensure successful project completion as per project timelines, scope and budget and appropriately address non-conformance
• Provide Technical/Operational Support & Advice
• Monitor full compliance with agreed planned & preventative equipment/ facility maintenance schedule
• Monitor in time and accurate submission of fault/ incident reports
• Update documentation of equipment/vehicle service /repair history in order to determine functionality, reliability and cost
• Monthly monitoring of actual versus planned overtime and appropriate action to address anomalies
• GOVERNANCE, RISK AND COMPLIANCE
• Ensure adherence to ITU and ICASA standards
• Develop, review and implement policies and good governance to address gaps and promote accountability.
• Ensure that all contracts comply with internal policies and prescripts.
• Monitor overtime and kilometer claims in accordance with SABC policy
• Ensure accurate personnel and leave administration in accordance with SABC policy
• Attend to grievances, queries and complaints resolved in accordance with SABC Labour Policy
• Monitoring of compliance in line with risks identified.
• STAKEHOLDER MANAGEMENT
• Ongoing liaison and communication with customers to address production needs
• Communicate, monitor and control strict adherence to allocated link resource time-slots during production
• In time allocation of links in accordance with customer requirements
• Provide Technical/Operational Support & Advice
• Attend to all customer queries/ complaints
• Accurately determine customer requirement and set up of broadcast equipment to meet requirements
• Proper communication /liaison/ coordination with production team in order to align /optimize broadcast
• LEADERSHIP AND PEOPLE MANAGEMENT
• Staff supervision
• Compliance with performance management policies and procedures
• Effective briefing and communication with department staff.
• Personal Development Plans (PDP) for all staff members.
• Individual coaching, counselling and mentoring conducted on an on-going basis to meet performance needs.
• Effective and efficient utilization of team members to ensure delivery
• Identify capable/ skilled permanent staff in line with SOP's
• Development in accordance with Career Plans
• Ongoing and accurate identification of development needs
• Competent transfer of identified skills & knowledge in accordance with job mentoring best practice
• FINANCIAL MANAGEMENT
• Coordinate budget activities to fund operations and increase financial efficiency in Human Resources
• Co-ordinate and consolidate short and long-term HR financial reporting.

• At least 6 years post diploma experience in broadcast environment

Technical/ Operational Administration, e.g. report writing, shift reports, fault reports, transmission reports

Good understanding of equipment & facilities within broadcasting production environment

Advanced understanding of customer requirements

Providing Technical/Operational Support & Advice

Coordinating Maintenance of Facilities & Equipment

Managing Workshop

Developing a Disaster Recovery / Contingency Plan

Knowledge and understanding of SABC Financial Policy/Procedures

Knowledge and understanding of SABC HR Policy/Procedures

Knowledge and understanding of SABC Procurement Policy/Procedures

Knowledge and understanding of ScheduAll

Knowledge and understanding of SAP

Technical/ Operational Administration, e.g. shift reports, fault reports

Knowledge & understanding of OHS Act

Draw up Standard Operating Procedures (SOP) for equipment operation and repair

Liaison with service providers for purposes of technical problem solving