TRAFFIC
Gauteng
Call Centre Operations Leader
Tsltelecoms
Job Description
A leading legal services provider in Randburg seeks an experienced Operations Manager to oversee daily call centre operations and drive performance. The role involves setting KPIs, managing staff recruitment and training, and ensuring compliance with legal standards. The ideal candidate should have 3 to 5 years of call centre experience and strong leadership skills. Excellent communication and decision-making abilities are essential for success in this fast-paced environment.
About This Role
Career insights for Chief Executives positions
Salary Benchmark
R51,590/month
R32,429 to
R77,387/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Judgment and Decision Making
Complex Problem Solving
Critical Thinking
Coordination
Management of Financial Resources
Common Technologies
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Oracle Cloud HCM
Mentimeter
Microsoft PowerPoint 365
Deltek ComputerEase
BlackBaud Financial Edge NXT
QuickBooks Online
Chief Executives Insights
Median Salary (ZAR)
R51,590/month
Job Outlook
This career will grow rapidly in the next few years.