Business Excellence Analyst

A leading organisation in the travel and tourism sector is looking for a Business Excellence Analyst to join their team. This is a company built on people who care deeply about quality, collaboration, and the impact they make on guests, communities, and the environment. They select their team with intention - because every individual contributes to their success and future.

This role is ideal for someone who thrives in structured environments, enjoys analysing how things work, and is energised by improving processes that support exceptional guest experiences.

As a Business Excellence Analyst, you will work across departments to analyse business processes, strengthen operational systems, and support the rollout of improvement initiatives. You'll play a key role in embedding a culture of excellence, learning, and continuous improvement within a fast paced travel environment.

• Analyse and document business processes
• Conduct testing and quality assurance on processes and productivity
• Help define SLAs for business processes and activities
• Collaborate with business analysts on process design and modelling
• Administer support systems and team systems
• Champion processes, customer experience, solutions, & strong working relationships

• Strong Microsoft Office skills (Excel essential)
• Zoho experience advantageous
• Data analysis, manipulation, and insight generation essential
• Exposure to the travel industry, especially tour operations, is highly beneficial
• Familiarity with Six Sigma methodology advantageous
• 0-2 years' experience in a similar discipline
• Relevant Bachelor's degree beneficial
• Business analyst or process analysis qualification advantageous

• Strong verbal and written communication
• Solid understanding of business processes and organisational structure
• Analytical mindset with strong interpersonal skills
• Ability to interpret data and generate insights
• Team oriented, solutions driven, and relationship focused

You'll thrive in this role if you are:

• Curious and analytical
• Passionate about improving systems and workflows
• Comfortable collaborating across teams
• Motivated by structure, clarity, and continuous improvement
• Energised by both people and processes