Business Analyst - The Body Shop & New Business Development

Listing reference: click_023731

Listing status: Online

Apply by: 20 February 2026

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market related

EE position: Yes

Clicks Group

To assist in the development and execution of The Body Shop business (standalone stores as well as The Body Shop in Clicks) and New Business Development in the Clicks business strategy in order to achieve and exceed financial targets and ensure sustainable performance.

• To provide value adding business analysis and recommendations of merchandise performance, sales & profittrends, CRM and E-Commerce performance and marketing performance/ effectiveness to ensure sustainable performance is achieved by growing existing business and growth through new opportunities.
• To make recommendations on product pricing strategies in order to grow market share.
• To optimise potential profit opportunities within the business.
• To perform key analysis on promotional assortment management to identify products to promote or not to promote.
• To analyse product and space performance in order to identify opportunities to become more profitable.
• To analyse e-commerce and digital marketing performance to ensure sales performance and efficient marketing spend in collaboration with the marketing team.
• To analyse and improve the effectiveness of the CRM communications and promotions in line with the business objectives in collaboration with the CRM team
• To analyse New business development opportunities and determine feasibility thereof in collaboration with the finance team.

• Business strategies
• Business objectives
• Retail policies and procedures
• Good understanding of retail environment
• Understanding competitor behaviour and ability to analyse them

• Retail company systems
• Micro-office suite
• Data analysis
• Reporting insights
• Skilled in the use of business analysis tools and techniques, including the preparation of business cases, facilitation and interviewing, context diagramming, business process analysis, event-driven process modelling, data modelling, location analysis and organization analysis.
• Ability to sort through the chaos and ambiguity of what is told and extract a concise description of the business issue and proposed solution.
• Ability to research problems and recommend creative solutions.
• Investigative mind and research new technology or best practice.

• 3 to 5 years within a retail environment within a financial/analytical role

Project Management experience advantageous.

Finance and HR experience advantageous

• Relevant B. Degree (essential)
• Persuading and Influencing
• Presenting and Communicating Information
• Analysing
• Writing and Reporting
• Adapting and Responding to Change
• Entrepreneurial and Commercial Thinking