Burials Administrator X2

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor; it is South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022, it provides a centre of excellence and a leading provider of dignified burial solutions. Icebolethu Burial Services, a subsidiary of Icebolethu Group, is currently in search of suitable candidates to fill the position of Burials Administrator 2 located in Selby, Johannesburg. The position(s) are available on a permanent basis within the Burials Department, a Division of Icebolethu Group. The successful candidate will be required to perform tasks and responsibilities supporting the burial team's activities.

• Grade 12
• Computer Literacy in MS Office Suite
• Diploma/Certificate in Business Administration, Office Management, or a relevant field is preferred

• Minimum 1-2 years in administration, records management, or customer service
• Experience handling confidential and sensitive information
• Prior experience working in a public facing role requiring empathy and discretion
• Proven ability to deal with distressed or grieving clients

• Excellent interpersonal, communication, and business skills
• Strong ethical and moral values
• Good time management

• Provide empathetic, respectful, and professional support to families throughout the burial process
• Ensure client satisfaction through follow up calls and continuous service improvement
• Maintain a neat, professional appearance in line with company uniform policy
• Keep burial registers, body lists, and grave records accurate and up to date
• File and maintain all documents in line with company record keeping standards
• Ensure compliance with statutory obligations, SOPs, and service level agreements (SLAs)
• Prepare and manage delivery schedules for burials, memorials, and other services
• Work closely with grounds teams and internal stakeholders (e.g., Lillies, Design, Warehouse, Funeral Planning Unit) to ensure smooth funeral preparations
• Manage cash and scheme funeral arrangements in line with company policies
• Participate in one on one meetings with line managers
• Engage in performance appraisals to assess progress and identify development needs
• Collaborate effectively with colleagues and stakeholders to enhance service delivery
• Strong administrative and organisational skills
• Compassionate communication and interpersonal ability
• Resilience in sensitive and emotional situations
• Business awareness and ability to contribute to revenue/cost efficiency
• Collaborative and adaptable team player