Branch Manager-Springs

• Translate the Provincial strategy into a Branch strategy, specifying targets, objectives, and metrics.
• Contribute insights to monthly, quarterly, and annual business planning for Branches in the Region / Province.
• Communicate the Branch Strategy, sales targets and metrics to Sales teams; identify Key Result Areas and work with Sales Managers to develop and agree team targets.
• Work with Business Owners of supporting functions and put mechanisms in place (systems, processes, technology) to ensure the branch delivers services and achieves targets.
• Ensure compliance and quality standards are effectively communicated and adopted across the Branch.
• Ensure alignment to the Treating the Customer Fairly (TCF) framework and operate within FSCA regulations.
• Work with Human Resources and Talent Acquisition to build necessary capacity and capability to achieve sales targets.
• Manage operational people practices relating to direct reports in collaboration with Human Resources (talent management, performance, development, grievances, leave allocation, capacity management).
• Manage and support accreditation and continuous professional growth of staff in the Branch.
• Monitor activities and achievement of sales targets; identify areas of improvement and work with Sales Managers to address them.
• Provide monthly reporting of sales and team activities; analyse data to identify improvement areas and plan for the next month.
• Identify key stakeholders and determine effective engagement tactics to build and maintain relationships.
• Support Sales Managers in addressing escalated queries, ensuring efficient resolution and implementing measures to prevent recurrence.

• Grade 12.
• Degree or a 3 year diploma in Finance, Marketing, or Business Management.
• Full qualification of 120 credits at NQF level 4 (required) or level 5 (advantageous) as per the FSB's list.
• Mandatory RE5 and RE1 qualifications.
• Minimum 5 years industry experience, with at least 3 years in sales management.
• Experience in insurance sales within the entry level market preferred.
• At least 10 years related experience for Degree or Diploma holders (additional requirement).

• Strategic sales and client retention & acquisition planning.
• Drive sales and profitability.
• Expense, risk and compliance management.
• Partnership, network and new market development.
• Management of staff.
• Sales tactics and approaches.
• Stakeholder engagement and management.
• Customer service and engagement.
• Knowledge of relevant regulatory frameworks, policies and standards.
• People management practices and principles.

• Drives vision and purpose - contributing strategically.
• Business insight - contributing strategically.
• Manages complexity - contributing strategically.
• Drives engagement - contributing strategically.
• Cultivates innovation - contributing strategically.
• Customer focus - contributing strategically.
• Drives results - contributing strategically.
• Collaborates - contributing strategically.
• Being resilient - contributing strategically.

The Sanlam Group is committed to achieving transformation and embraces diversity. The Group's Employment Equity plan and targets will be considered as part of the selection process.