Associate Director, Clinical Delivery Management (Hybrid or Office -based)

Updated: February 23, 2026
Location: Bloemfontein, FS, South Africa
Job ID:-OTHLOC-4265-2DH

Associate Director, Clinical Delivery Management (Hybrid or Office -based)

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Maximizes development of staff through guidance, coaching, training, and performance management. Provides leadership, direction and management to staff related to monitoring, enrollment and/or site management to ensure deliverables are met. Contributes to operational initiatives and continuous improvement. Uses metrics, dashboards, and reports to analyze staff performance for compliance, quality, operational and financial delivery. Serves as a point of escalation for internal and external customers.

• Line Management responsibilities including administrative oversight, professional development, performance appraisals, and mentoring/coaching of staff.
• Reviews workload, utilization, productivity, and quality for staff in reporting chain.
• Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
• Works closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified by staff, clients, and auditors.
• Acts as a point of contact for performance related concerns for assigned staff related to monitoring, enrollment and/or site management.
• Provides operational oversight and guidance to support prioritization of activities, reviews and monitors the work performed, metrics compliance, and development of contingency plans, among others.
• May support fiscal management tasks of projects related to monitoring, enrollment and/or site management.
• Support the assessment of overall staff growth and actively participate in the selection and hiring process.
• Proactively works to ensure staff retention and turnover rates remain within expected levels.
• Ensures all staff follows required training and completes the required documentation.
• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal, local guidelines, and ICH GCP.
• Provides regular compliance updates to management accordingly
• Manages the resource availability and assignment for direct reports, supporting direct reports who ensure assigned projects are suitably resourced and staffing needs are identified in a timely fashion, resolving potential resourcing conflicts to facilitate mutually beneficial resolutions.
• Liaises with resourcing management on active awarded and proposal project assignments.
• Participates in cross-organizational initiatives; champions change management and implementation of initiatives.
• Identifies needs and makes recommendations for process improvement and efficiencies.
• Supports staff in marketing activities, client presentations and proposal/Bid Defense development.
• Participates in audits of clinical trial management delivery and prepares others for participation in audits.

• Bachelor's degree or equivalent combination of education, training, and experience. Master's degree or life sciences degree preferred.
• Familiar with Good Clinical Practice/ICH E6 (R2) Guidelines and/or other applicable regulatory requirements.
• Familiar with monitoring, enrollment and/or site management procedures preferred.
• Familiar with project risk and issues management. Ability to anticipate and address critical issues; and develop contingency plans in a proactive manner.
• Experience interacting with key stakeholders and sponsors, including experience handling conflict and difficult conversations. Ability to persuade and influence at all levels, demonstrate strong negotiation skills, organizational skills, and problem-solving skills. Comfortable making tough decisions.
• Familiar with management of utilization, resources, hiring targets and productivity metrics.
• Ability to teach, train and mentor employees of all levels to achieve project, departmental, personal, and organizational goals.
• Familiar with financial concepts as related to forecasting, project budgeting, and proposal generation.
• Requires strong presentation, written and verbal communication, documentation, and interpersonal skills as well as a team-oriented approach.
• Demonstrate understanding of the workflow process, roles and responsibilities of multiple functional areas, and ability to work across those functional areas.
• Ability to understand, explain and communicate project concepts and put into detailed plans.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.).
• Demonstrates ability to leverage Analytical Data Visualization Tools to drive performance, operational efficiency, and decisions. Knowledge of Lean Six Sigma preferred. Must demonstrate ability to embrace new technologies.
• Well-developed therapeutic expertise preferred.
• Demonstrated strong leadership, tactical and strategic thinking skills.

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday work improvespatients' lives around the world. Selecting us as an employer secures a career inwhich you're guaranteed to:

Syneos Health (Nasdaq:SYNH) is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers' delivery of important therapies to patients. We support a diverse, equitable and inclusive culture.