Associate Director, Clinical Delivery Management (Home- based or Hybrid -based)

Updated: March 10, 2026
Location: Bloemfontein, FS, South Africa
Job ID: -OTHLOC-4265-2DH

Description

Associate Director, Clinical Delivery Management (Home- based or Hybrid -based)

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Responsibilities include staff development and operational leadership related to monitoring, enrollment and site management; using metrics to assess performance; and serving as a point of escalation for customers.

1. Line Management responsibilities including administrative oversight, professional development, performance appraisals, and mentoring/coaching of staff.
2. Review workloads, utilization, productivity, and quality for staff in the reporting chain.
3. Manage staff by establishing goals that increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
4. Collaborate with the appropriate business unit/region to ensure staff performance on studies and address any deficiencies identified by staff, clients, or auditors.
5. Act as a point of contact for performance-related concerns for assigned staff related to monitoring, enrollment and/or site management.
6. Provide operational oversight to support prioritization of activities, monitor work, ensure metrics compliance, and develop contingency plans.
7. May support fiscal management tasks of projects related to monitoring, enrollment and/or site management.
8. Support assessment of staff growth and participate in the selection and hiring process.
9. Proactively work to ensure staff retention and manage turnover within expected levels.
10. Ensure all staff complete required training and documentation.
11. Ensure quality and adherence to SOPs/WIs and compliance with regulatory guidelines and ICH GCP.
12. Provide regular compliance updates to management.
13. Manage resource availability and assignment for direct reports; ensure projects are resourced and staffing needs identified in a timely fashion, resolving conflicts.
14. Liaise with resourcing management on active awarded and proposal project assignments.
15. Participate in cross-organizational initiatives; champion change management and implementation of initiatives.
16. Identify needs and recommend process improvements and efficiencies.
17. Support staff in marketing activities, client presentations and proposal/bid defense development.
18. Participate in audits of clinical trial management delivery and prepare others for participation in audits.

• Bachelor's degree or equivalent; Master's or life sciences degree preferred.
• Familiar with Good Clinical Practice/ICH E6 (R2) Guidelines and/or other applicable regulatory requirements.
• Familiar with monitoring, enrollment and/or site management procedures.
• Familiar with project risk and issues management; ability to anticipate issues and develop proactive contingency plans.
• Experience interacting with key stakeholders and sponsors; ability to persuade and influence; strong negotiation, organizational, and problem-solving skills.
• Familiar with management of utilization, resources, hiring targets and productivity metrics.
• Ability to teach, train and mentor employees at all levels to achieve goals.
• Familiar with financial concepts related to forecasting, budgeting, and proposal generation.
• Strong presentation, written and verbal communication, documentation, and interpersonal skills; team-oriented approach.
• Understanding of workflow processes and cross-functional roles; ability to work across functional areas.
• Ability to communicate project concepts and develop detailed plans.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint).
• Experience with Analytical Data Visualization Tools; Lean Six Sigma knowledge preferred; openness to new technologies.
• Well-developed therapeutic expertise preferred.
• Demonstrated leadership, tactical and strategic thinking skills.
• Travel up to 30% (departmental meetings, investigator meetings, training, client meetings, bid defenses).

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 studies across 73,000 sites and 675,000+ trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment.

Learn more about Syneos Health at .

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company may assign other tasks at its sole discretion. Equivalent experience, skills, and/or education will be considered. The Company will determine what constitutes as equivalent qualifications. This description does not create an employment contract. Any language herein is intended to comply with applicable laws in the country of operation, including the EU Equality Directive. The Company is committed to compliance with the Americans with Disabilities Act, including reasonable accommodations where appropriate.

Discover what our more than 29,000 employees know: work here matters everywhere. We work hard, and smart, all in the name of getting therapies to those who need them. A career with Syneos Health means your everyday work improves patients' lives globally.