Application Technical Support Officer

Job category: Helpdesk and Technical Support

Location: Cape Town

Contract: Permanent

EE position: No

Cartrack, a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries, is looking for a skilled Application Technical Support Officer to provide 1st and 2nd line support for large-scale web applications while ensuring a high-quality experience for thousands of users.

• Provide 1st and 2nd line application support for large-scale web applications serving thousands of users
• Rapidly self-learn application functionality with minimal training, using an inquisitive and problem-solving mindset
• Analyse application logs and debug issues to identify root causes and drive effective resolutions
• Own and manage support tickets end-to-end, prioritising workload and ensuring timely follow-up and resolution
• Communicate clearly and confidently with both clients and technical teams, translating issues into actionable insights
• Demonstrate strong organisational skills, technical curiosity, and a user-first mindset, including standby availability for critical after-hours support
• Any degree, diploma or equivalent industry experience
• At least 2 years' experience in supporting large scale software applications, web and mobile.
• Experience in debugging the behaviour of software applications.
• Linux: Familiar with basic Linux commands and able to login to servers to check logs.
• Database: Familiar with SQL and able to write simple SQL queries.
• Experience in communicating with clients directly.
• Experience with helpdesk / ticketing systems.

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