An exciting opportunity has arisen at

An exciting opportunity has arisen at Worcester Garden Centre, part of the Blue Diamond Group, one of the UK's largest and most successful garden centre groups.

Do you enjoy leading by example, thrive in a fast-paced retail environment, and take pride in delivering outstanding customer service? If so, we'd love to hear from you!

Position: Senior Till & Customer Service Assistant (Supervisor)

Location: Worcester Garden Centre - part of the Blue Diamond Group

Salary: Competitive, depending on experience

Worcester Garden Centre is proud to be part of the Blue Diamond Group, which operates 52 centres across the UK and Channel Islands.

Blue Diamond has grown from £187 million turnover in 2019 to over £400 million in 2025, offering long-term stability, excellent staff retention, and genuine career development opportunities.

We are looking for a professional, friendly, and motivated Senior Till & Customer Service Assistant (Supervisor) to support the smooth and accurate running of our tills and customer service desk.

You will play a key role in leading the till team, supporting the Till & Customer Service Manager, and stepping into their duties when required - while remaining hands on with customers.

This is a varied role ideal for someone who enjoys responsibility, teamwork, and delivering high standards in a busy retail environment.

• Support the Till & Customer Service Manager in delivering outstanding customer service
• Lead by example at the tills, ensuring a warm and professional customer experience
• Handle customer queries and complaints confidently and empathetically
• Assist with training and coaching staff to maintain high service standards
• Ensure accurate till operation, cash handling, and refund processing
• Support cash reconciliation, banking, and investigation of discrepancies
• Monitor till equipment and report faults promptly
• Maintain high retail, security, and compliance standards around tills and customer service areas

• Assist with staff rotas, holiday planning, and peak trading cover
• Support staffing decisions using trading pattern reports
• Assist with day to day people matters, including sickness, lateness, and performance

• Maintain a clean, organised, and efficient front of house environment
• Carry out additional reasonable duties to support the needs of the business

You will ideally have previous retail till experience, with supervisory or senior responsibilities, and a genuine passion for customer service.

Essential skills and qualities:

• Friendly, professional, and well presented
• Strong communication and leadership skills
• Excellent attention to detail and accuracy
• Confident handling customer issues
• Reliable, punctual, and flexible to work alternate weekends

• Paid holidays
• Free on site parking
• A supportive and welcoming team
• Career development opportunities within the Blue Diamond Group

To find out more about Blue Diamond, please visit bluediamond.gg.

Do you want to respond to this vacancy? Please fill out this form completely and your information will be sent to the garden centre.

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