Aftersales Coordinator

We are seeking a highly organised and customer-focused AftersalesCoordinator to join our team. This role is responsible for coordinating customer orders end-to-end, ensuring the accurate, timely, and efficient flow of goods and information between Sales, Production, and Warehouse operations.

You will act as the key communication link between customers and internal teams, ensuring exceptional service delivery and operational efficiency.

• Serve as the primary point of contact for customer order queries and updates
• Manage customer expectations and resolve complaints professionally
• Build and maintain strong customer relationships

• Review and process customer orders for accuracy and completeness
• Liaise with Sales, Production, and Warehouse teams to ensure alignment
• Ensure smooth order flow from receipt to dispatch

• Coordinate picking, packing, labelling, and dispatch processes
• Support inventory accuracy through stock movements and cycle counts
• Identify process inefficiencies and recommend improvements

• Work closely with Logistics to coordinate deliveries
• Ensure orders are completed and ready for invoicing
• Maintain clear communication across all departments

• Maintain accurate records of orders and deliveries
• Prepare reports on order status and operational performance
• Track recurring issues and support continuous improvement initiatives

• Matric (Grade 12) - Essential
• Diploma in Logistics, Supply Chain, or Business Administration - Advantageous
• Degree or Advanced Diploma - Preferred

• 1-2 years' experience in a similar role
• Experience working in warehouse (advantageous)
• Strong planning and organisational skills
• High level of accuracy and attention to detail
• Ability to perform under pressure
• Good interpersonal and communication skills
• Customer service orientation

• Client focus and service orientation
• Teamwork and cooperation
• Assertiveness and problem-solving
• Ability to provide and receive feedback
• Excellent listening Skills
• Excellent cooperation and social skills
• Direct & Action- Oriented

• Someone who communicates clearly
• A problem solver who takes ownership
• A team player

• Opportunity to work in a dynamic supply chain environment
• Exposure to cross-functional operations
• Growth and development opportunities