Administration Consultant - Healthcare

. Administration Consultant - Healthcare

Location:

Type of employment

Full-time

At NMG Benefits, we are driven by a simple yet powerful philosophy:Finding a Better Way.This commitment shapes everything we do, from consulting to crafting innovative solutions for brighter financial futures. Our expertise spans consulting, actuarial, and administration services in healthcare and retirement fund environments, enhanced by personalised financial planning for individuals. This comprehensive approach enables us to deliver seamless, end-to-end solutions tailored to the needs of employers and their employees.

We encourage our clients to view employee benefits through an actuarial lens, fostering policies that drive productivity, loyalty, and engagement. Our focus is on protecting the financial security of employees while ensuring the long-term stability of the organisations they serve - building enduring and successful partnerships.

At NMG, our leadership and team recognise the privilege and trust placed in us to safeguard our clients' financial wellbeing. We're proud to be the trusted advisors of over 50 blue-chip South African companies, guiding their strategies with insights that inspire confidence and results.

The Administration Consultant is responsible for the day-to-day administration of clients with the primary focus on member queries, HR/Payroll queries and new business applications tracing and activating.

Client responsibilities Tasks

• Ensuring loyalty program uptake.
• New business screening of applications, tracking status and ensuring activation (3-5 working days).
• Online activation is essential where possible.
• Identifying common trends within the client and providing solutions in consultation with the CC (common errors, incomplete forms, supporting documents, education on benefit detail, legislation, client risks).
• Query resolution - Member, Payroll & HR queries received via email, telephonic or virtual (3 working days)
• Management of client expectations.
• Attend client and provider meetings when required.
• Educate clients on virtual cards
• Encouraging Gap cover and loyalty programme uptake

Customer Relation Management

• Build and manage relationships with HR & payroll.
• Constant follow up and feedback to relevant parties.
• Assisting with billing.
• Attend client events when required.

General responsibilities

• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time
• All queries to be logged comprehensively on the CMS system
• All client correspondence to be signed off and saved in the correct folder according to the style guide
• Answering of ringing phones and logging of calls on CMS
• Capturing daily stats for queries received via email or telephone on CMS
• General assistance to the Member Consultant, Corporate Consultant, Consulting Manager and Regional Manager
• Have a good understanding of legislation and regulations that govern the health care environment
• Attend internal meetings and training as and when required
• Back-up to other Admin Consultants
• Client retention: leaving employment, transfers, continuation of NMG appointments
• Mentorship, "on the job training" for new AC's and M1
• Matric certificate.
• Industry related degree
• Wealth management are advantageous (If not completed at the application stage, this will be required upon appointment).

• 3-5 years Healthcare Administration experience.