Account Executive

Location: Johannesburg, South Africa
Work Model: Hybrid

At Netsurit, our mission is simple yet powerful: Support the dreams of the doers.
We empower our employees to pursue their personal ambitions while enabling our clients to focus on growing their businesses-free from the burden of day-to-day IT operations.

If you are passionate about technology, relationships, and delivering measurable business impact, this is your opportunity to join a global leader and make a difference.

As an Account Executive, you will take full ownership of a diverse portfolio of clients, acting as a trusted advisor, strategist, and commercial driver. This is a multifaceted role combining service excellence, relationship leadership, and growth enablement.

You will operate across six key dimensions:

Strategy Driver Operational Oversight Relationship Owner Sales Farmer Technology Champion Commercial Owner

Ensure seamless service delivery aligned to SLAs and client expectations.

Develop a deep understanding of client contracts and translate requirements into operational outcomes.

Facilitate regular operational reviews with internal teams to identify improvements and opportunities.

Coordinate vendors and third-party providers where required.

Lead monthly service reviews and support escalation and crisis management when needed.

Build and nurture strong relationships with executive stakeholders and decision-makers.

Act as the Single Point of Contact for client engagement.

Strengthen partnerships through proactive engagement, events, and value-driven interactions.

Identify opportunities for upsell and cross-sell within existing accounts.

Analyse client environments to recommend new services, solutions, or improvements.

Develop proposals and quotations aligned to client strategy.

Maintain accurate weekly forecasts within CRM systems.

Stay informed on emerging technologies and align them to client environments.

Lead workshops to shape client technology roadmaps.

Maintain awareness of infrastructure lifecycle and warranty status.

Drive SLA renewals and manage contract lifecycle.

Ensure engagements remain profitable and aligned to client outcomes.

Review agreements and optimise IT spend in collaboration with clients.

Develop account strategies to enhance client value and satisfaction.

Align Netsurit services with client business goals and long-term plans.

Build actionable roadmaps that deliver measurable outcomes.

5-10 years experience in IT services, consulting, or managed services environments.

Background in outsourcing, service delivery, or client-facing technology roles.

Strong commercial acumen with exposure to financial and contract management.

Experience in sales, account growth, or solution positioning.

Working knowledge of ITIL or service management principles.

Strategic thinking and business insight

Relationship building and stakeholder influence

Problem solving and solution orientation

Planning, organisation, and foresight

Commercial ownership and accountability

Client-centric mindset

Excellent written and verbal communication skills.

Strong presentation and facilitation abilities.

Experience with PSA/reporting tools such as ConnectWise and BrightGauge.

Familiarity with analytics and reporting tools.

Advanced Microsoft Excel skills.

Be the trusted advisor and primary partner to our clients.

Work with cutting-edge technologies including cloud, cybersecurity, and AI solutions.

Join a high-growth global organisation with a strong people-first culture.

Play a meaningful role in shaping client success and business transformation.

Grow your career in an environment where innovation and ambition are encouraged.

Headquartered in New York, Netsurit is a global leader in managed IT services, cybersecurity, and AI-driven solutions.

27+ years of industry expertise

Supporting 600+ businesses worldwide

on the Inc. 5000 Americas Fastest-Growing Private Companies

2024 Global MSP501 Winner (Top Managed Service Providers)

We help organisations stay secure, resilient, and always on-so they can focus on what matters most.

A Note to Third Parties:
Principals only. Recruiters, please do not contact this job poster. Unsolicited services or offers will not be considered.