Account Director (Major Sports Clients) Account Management Remote - South Africa

Up to ZAR 900,000salary on a full time, permanent employment contract
Fully remote working anywhere in South Africa!
️ 33 Days Paid Leave and Benefits
A rare opportunity to manage and grow multiple high-value enterprise accounts
Working with the latest hardware, tech stack and tools
Working Hours:Monday to Friday, 9:00-17:30 GMT

SUMMARY

We'relooking for an experienced Account Director to manage and grow a portfolio of high-value enterprise accounts.

You'lltake ownership of multiple strategic client relationships, ensuring we consistently deliver exceptional service, driveadoptionand measurable performance, andidentifyopportunities for expansion and long term growth.

This is a high-impact, high-ownership role.You'llwork cross-functionally with product, engineering, delivery, and operations to ensure every account in your portfolio is progressing, optimised, and set up for success.

Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.

Our end to end platform gives companies a best in class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!

What You'll Do

Serve as the primary strategic point of contact across multiple enterprise accounts

Build strong, trusted relationships with senior stakeholders

Proactively manage account health, identifyingrisks, opportunities, and growth levers

Drive adoption, engagement, and commercial expansion across your portfolio

Lead regular client check-ins, reporting cycles, and Quarterly Business Reviews (QBRs)

Translate client needs into clear internal priorities and coordinated action plans

Partner with product, engineering, delivery, customer success, and operations to ensure seamless execution

Own renewals, upsells, forecasting, and commercial hygiene across your accounts

Manage escalations calmly and effectively, aligning stakeholders and driving resolution

Review key deliverables to ensure quality and alignment with client goals

Use AI and tools to optimise account workflows (summarising meetings, drafting communications, analysing performance data,maintainingdocumentation)

Maintain clear documentation and account plans to ensure structured growth

Whatwe'relooking for

Proven experience managing multiple enterprise accounts in account management or customer success (ideally 3+ years - capability matters more than tenure)

Demonstrated ability to grow andretainhigh-value accounts

Exceptional communication skills, with the ability to simplify complex ideas

Strong organisational skills and the ability to manage a high volume of parallel priorities

Commercial awareness and confidence discussing renewals, expansions, and contract elements

Proactive, independent working style with strong ownership mentality

Ability to influence cross-functional teams without direct authority

Comfortable working in a fast paced SaaS environment

Reliable internet connection for remote work

Experience in SaaS, media, technology, or mobile app environments

Experience with SDK/API or technical products

Experience working with geographically distributed teams

Strong analytical skills and comfort interpreting product usage data

Experience managing a portfolio rather than a single account

Online video interview (short recorded answers to a mixture of questions)

Follow up exercise (compensated) to test skills relevant to this position

Interview and exercise review with Andy (Chief Delivery Officer)

Final interview with Bob (Founder & CEO)