Skills

• Active Listening

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking

  Talking to others to convey information effectively.

• Negotiation

  Bringing others together and trying to reconcile differences.

• Coordination

  Adjusting actions in relation to others' actions.

• Social Perceptiveness

  Being aware of others' reactions and understanding why they react as they do.

Abilities

• Oral Comprehension

  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression

  The ability to communicate information and ideas in speaking so others will understand.

• Speech Clarity

  The ability to speak clearly so others can understand you.

• Speech Recognition

  The ability to identify and understand the speech of another person.

• Written Comprehension

  The ability to read and understand information and ideas presented in writing.

Education

How much education does a new hire need to perform a job in this occupation?

• High school diploma or equivalent
  43 %

  or: GED, High School Equivalency Certificate

• Post-secondary certificate
  24 %

  Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)

• Less than high school diploma
  10 %

Work Activities

• Resolving Conflicts and Negotiating with Others

  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Establishing and Maintaining Interpersonal Relationships

  Developing constructive and cooperative working relationships with others, and maintaining them over time.

• Working with Computers

  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Making Decisions and Solving Problems

  Analyzing information and evaluating results to choose the best solution and solve problems.

• Communicating with People Outside the Organization

  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Detailed Work Activities

• Negotiate prices or other sales terms.
• Prepare sales or other contracts.
• Obtain property information.
• Coordinate activities with suppliers, contractors, clients, or other departments.
• Develop content for sales presentations or other materials.

Work Interests

• Enterprising

  Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

• Conventional

  Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

• Social

  Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.