UK-Standard Customer Experience Specialist

Durban, South Africa Posted on 19/05/2026

Weare seeking a Customer Service Specialist to deliver exceptionalservice through voice and chat channels. The successful candidate will actas a brand ambassador, resolving customer queries efficientlywhile ensuring professional, empathetic, and compliant customerexperience aligned with UK service standards.

Thisrole is ideal for individuals with strong English communicationskills, high attention to detail, and the ability to managemultiple customer interactions efficiently.

• Providetimely and accurate customer support via voice channels(calls) while occasionally supporting live chat, email, orother digital channels as required
• Handlecustomer enquiries, complaints, and service requests in linewith UK customer service expectations
• Maintaina high standard of spoken English, including tone, clarity, andprofessionalism
• Resolveissues efficiently on first contact where possible, escalatingcomplex cases to the appropriate teams
• Navigatemultiple systems and tools simultaneously to retrieve and updatecustomer information
• Adhereto SLAs, KPIs, quality standards, and compliance requirements
• Accuratelydocument all customer interactions and outcomes
• Demonstrateempathy and professionalism when dealing with sensitive orescalated cases
• Contributeto continuous improvement byidentifying trends, issues, or process gaps
  

QUALIFICATIONS/EDUCATIONand EXPERIENCE:

• Minimum1 year's Customer Service or Call Centre Experience in voice and chat campaigns.
• InternationalCampaign experiences is advantageous
• Abilityto work in UK hours and weekends.

• Excellentspoken English communication skills (clarity, tone, and pronunciation)
• Strongcustomer-centric mindset with a problem-solving approach
• Abilityto manage multiple conversations efficiently
• Highattention to detail and accuracy
• Strongtime management and organizational skills
• Resilient,adaptable, and able to work under pressure
• Tech-savvywith the ability to learn new systems quickly
  
• Attendance bonus
• Performance-based Incentives
• Careerprogression and promotion opportunities
• GroupLife Plan (Life Cover, Disability Benefit and Dread Diseaseand Funeral Cover)