Team Leader - Combined Sales

As our Dis Chem Life Team Leader - Combined Sales, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands on support to ensure every agent can succeed and every customer receives trusted advice.

This is a role for a leader who is customer obsessed, and passionate about growing people and performance.

The Team Leader will oversee daily operations of a team of Call Centre Agents. You will manage sales performance, compliance, customer service, and team culture, ensuring alignment with Dis Chem Life's values and objectives.

• Career growth opportunities within Dis Chem Life.
• Exposure to South Africa's largest retail pharmacy and insurance ecosystem.
• Inclusive, supportive culture with a focus on growth and development.

• Lead, mentor, and inspire a team of Call Centre Agents.
• Conduct regular performance check-ins, providing coaching and support to drive growth.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Drive achievement of individual and team sales targets.
• Monitor key performance metrics (conversion rates, productivity, customer satisfaction).
• Support agents in handling escalated customer queries and complex cases.

• Ensure all advisors operate in line with FAIS, FICA, TCF, and other regulatory frameworks.
• Monitor adherence to Dis Chem Life's policies, processes, and ethical standards.
• Conduct spot checks and audits to ensure compliance and accuracy.

• Provide weekly and monthly performance reports to Call Centre Manager.
• Collaborate with HR, Training, and Compliance teams to address gaps and upskill agents.

• Build team morale through recognition, motivation, and open communication.
• Identify training needs and coordinate with the Training team.
• Act as a role model for Dis Chem Life values in all interactions.

• Strong knowledge of retail financial products (life and funeral etc.).
• Understanding of FAIS, FICA, TCF, and insurance compliance requirements.
• Strong reporting and MS Office / CRM system proficiency.

• Inspirational leader and coach.
• Excellent communicator with strong interpersonal skills.
• Commercially astute with a focus on results.
• Problem-solver who thrives under pressure.
• High levels of integrity, professionalism, and accountability.

• 3-5 years' experience in financial advisory or insurance sales.
• Minimum 2 years in a team leader/supervisory role.
• Proven track record of meeting and exceeding sales targets.

• Relevant financial/insurance qualification (NQF 5 or higher in Financial Services).
• RE5 (Regulatory Exam) certification required.
• FAIS compliant.
• Additional leadership/management training advantageous.